Shipping
All Prices are quoted in Australian Dollars (AUD$).
SHIPPING
Free standard delivery is available within Australia for all orders over $150.
A flat-rate of $9.95 applies to all orders under $150.
Express Delivery within Australia is available for any order for $19.95, however due to the current COVID-19 situation,
Australia Post are temporarily suspending the Express Post guarantee of next day delivery as they are unable
to commit to this timeframe due to increased parcel volume, limited flights and increased social distancing measures.
Express Post is still available but parcels may not be delivered next business day every time.
We use Australia Post and Fastway Couriers to ship our customer orders.
Once your order is processed we will provide you with the relevant details.
To track an item coming with Fastway Couriers go to: http://fastway.com.au/courier-services/track-your-parcel
If your order is coming with Australia Post, or being delivered to a P.O Box you can track it at: http://auspost.com.au/track/
Orders are dispatched immediately where stock is available.
INTERNATIONAL ORDERS
Farmer Drew ships to Australian and International addresses.
On checkout, our website currently processes Australian orders only.
For international orders, please place your order via email.
The cost of delivery will depend on your destination. We will, include the cost of freight in our reply email.
SATISFACTION GUARANTEE / RETURNS POLICY
We proudly offer a guarantee against faulty materials and workmanship with all of our products.
We recommend you immediately inspect your new item(s) to ensure you are completely satisfied that it/they are of acceptable quality.
Please choose carefully as refunds and exchanges are not normally provided if you have changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Our baskets are all individually hand-woven and therefore may vary slightly.
Please note: If the exchange of an item is allowed, it will incur a $15 handling fee, as well as the cost of additional postage. Under Australian Consumer Law, the consumer incurs the cost of postage for return or exchange of goods.
PAYMENT
All orders are processed in Australian Dollars (AUD$).
For Australian orders, payment can be made at checkout using PayPal or eWay.
For international orders we will send you a PayPal invoice. Full payment must be made prior to shipping.